Refund Policy (Older)

RETURNS OR EXCHANGES

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To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and  in the original packaging. Provided certain conditions are met (see further details below) you have 10 days from the day that you received your items to return or exchange your purchase from Charmify Inc. After the 10 days we no longer offer a refund or exchange.

Please follow these INSTRUCTIONS when completing a return or exchange:

1. Please send an email to: support@charmify.ca
2. Please write in detail your Order #, Digital Photo of item (if applicable), which items you want exchange, and why, within 48 hours from receiving item (s)
3. Please provide a return mailing address

We will reply within 48 hours with questions if further clarification is required, and/or with details on next steps to get your return or exchange completed as soon as possible.

We do NOT Accept Returns or Exchanges if:

1. The item(s) have been altered (after receipt in good standing)
2. The item(s) are in any way defective, ripped, cut or torn from the original and salable condition
3. The item(s) were a Final Sale item (unless received damaged or defective)
   
   

Shipping Return

It is your responsibility to return the item(s) to Charmify Inc with tracking confirmation for your return postage. Your package must be postmarked no later than 10 days from the delivery confirmation from UPS, Fedex or USPS.

We do not supply a Return Shipping Package.

You will be responsible for paying for your own shipping costs for returning your item (s).

If you are shipping an item or items over $20, it is highly recommended to use a traceable shipping service or purchasing shipping insurance with your carrier. Charmify Inc is not responsible for items that do not arrive. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds 

Step 1: Full Refunds Guaranteed, and Applied if:

1. You did not receive your order
2. If Product is substantially different from the item represented on the product detail page. Slight variances may occur from time to time, these would not qualify as substantially and are not returnable.
3. If for any reason the item is received defective or damaged

With regards to #2 and # 3 above, items received or delivered as damaged or substantially different from the item represented on the product detail page can only qualify as a Full Refund by taking a digital photo of the damaged or substantially different item, and e-mailed to support@charmify.ca
Request for refunds must be made within 48 hours of receipt from delivery.

In your email to Charmify Inc's support team, please also include your full name, and order #. Sending a digital photo after 48 hours of receipt will disqualify your claim for a refund. We ask that you respond to this immediately.

Exchanges (if applicable)

Step 1: We only replace/exchange items if:

1. You need to exchange for a different Bracelet size or Locket Chain size provided you had reviewed on the Charmify website the SIZE CHART: BRACELETS for Bracelets prior to making your purchase, and/or SIZE CHART: LOCKET CHAIN for Locket Chains prior to making your purchase.
2. Product is substantially different from the item represented on the product detail page. Slight variances may occur from time to time, these would not qualify as substantially and are not returnable
3. If for any reason the item is received defective or damaged

With regards to #2 and # 3 above, items received or delivered as damaged or substantially different from the item represented on the product detail page can only qualify as a Full Refund by taking a digital photo of the damaged or substantially different item, and e-mailed to support@charmify.ca
Request for refunds must be made within 48 hours of receipt from delivery.

In your email to Charmify Inc's support team, please also include your full name, and order #. Sending a digital photo after 48 hours of receipt will disqualify your claim for a refund. We ask that you respond to this immediately.

Step 2 Refunds or Exchanges: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error

The following fees may be deducted from your refund or exchange:

• Unless the item was damaged when received, and have submitted a digital photo of the item within 48 hours of receiving it, a restocking fee of $5.00 per item is applied for all returned items. Any exchanges due to size will include a $5.00 per item restocking fee, please make sure to refer to the SIZE CHART: BRACELETS for Bracelets prior to making your purchase, and/or SIZE CHART: LOCKET CHAIN for Locket Chains prior to making your purchase.
• If you paid shipping costs when you had purchased your item this cost is non-refundable and only the cost of the item that is being refunded or exchanged would qualify for a refund. Shipping costs are non-refundable
  
  

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@charmify.ca